By using the Alorong.com website and services, you acknowledge that you have fully read, understood, and agreed to these Terms & Conditions and our policies. These terms form a legally binding agreement between you and us. We reserve the right to modify, update, or change the terms at any time without prior notice. Changes will become effective immediately upon posting on the website. It is your responsibility to regularly review these terms. Failure to be aware of updated terms will not be accepted as an excuse. If you do not agree to comply with these terms, please refrain from using our website or services.

You must be at least 18 years old to use Alorong.com. Users under 18 must have parental or guardian consent to use the service. Our website and services are not designed for children under 13, and we do not knowingly collect information from such users. If we discover any such information, it will be deleted immediately. Users must provide accurate and lawful information. Providing false data or engaging in illegal activities is punishable.

You are solely responsible for securing your account credentials. Your password must be kept confidential and not shared with others. In case of unauthorized activity or suspected hacking, you must inform us immediately. While we provide secure servers and advanced cybersecurity measures, your vigilance is crucial. We are not liable for losses due to your negligence.

Placing an order on Alorong.com is an offer which becomes a binding contract upon our acceptance. The contract is effective once you receive an order confirmation email. We strive to provide accurate stock and pricing information, but orders may be canceled due to unavailability or unforeseen issues, and customers will be notified promptly. Customers must provide complete and accurate information when placing orders. Incorrect or incomplete details may cause delays or cancellations.

Prices are displayed in Bangladeshi Taka and may include applicable taxes. Prices are subject to change without prior notice, but confirmed orders will not be affected. Payments must be made using authorized and secure methods. Accepted payment methods include bKash, Rocket, bank transfers, and other mobile payments. Payment errors or discrepancies may result in order cancellation or suspension. Additional charges such as delivery fees or bank charges will be communicated upfront.

We make every effort to deliver products within the stipulated time. However, delays caused by traffic, weather, government regulations, or other uncontrollable circumstances are not our liability. Delivery is generally up to the first floor of the provided address. Additional charges may apply for indoor delivery. Customers or their authorized representatives must receive the delivery and inspect the package immediately upon receipt.

Products sold on Alorong.com are eligible for return or exchange only in case of manufacturing defects or damage. Customers must contact us within a specified period after receiving the product. Used, damaged, or unwanted items are not eligible for return. Once approved, refund or exchange processes will commence. Refund amounts and timelines may vary according to bank or payment gateway policies. Customers are encouraged to review the return policy carefully.

Users must behave lawfully and respectfully while using Alorong.com. Respect toward other users, employees, and third parties is mandatory. Spamming, scamming, spreading viruses, hacking, or any illegal activity is strictly prohibited. Violators will face appropriate legal action and suspension or termination of accounts.

We use cookies and tracking technologies to improve your experience. This includes keeping you logged in, showing relevant advertisements based on preferences, and analyzing site performance. You can disable cookies in your browser settings, but some features may not work properly. We are not responsible for third-party tracking technologies.

All content on Alorong.com including logos, images, text, videos, graphics, and software are our property. Unauthorized copying, reproduction, publication, or sale is strictly prohibited. Personal and non-commercial use may be permitted with prior consent. Legal action will be taken against copyright infringement.

Our website may contain links to third-party websites. We are not responsible for their privacy policies or content. Use these links at your own risk. We do not guarantee the quality or security of third-party services.

Alorong.com is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from use of the website or services, unless caused by our negligence. We do not guarantee the accuracy or timeliness of information on the site. Users must exercise their own judgment and caution.

We reserve the right to cancel or suspend any user account at our discretion, with or without cause. Violation of terms, illegal activity, or policy breaches will lead to immediate action. No refund will be provided for canceled or suspended accounts.

These terms are governed by the laws of Bangladesh. Any disputes between Alorong.com and users will be subject to the jurisdiction of courts in Dhaka or the relevant area. For international users, applicable laws of their country may apply.

For questions, complaints, feedback, or support, please contact our customer service team. You can email us at info.alorong@gmail.com or call 01705727730. We strive to provide prompt and satisfactory service to all customers.